Privacy Policy

Last Updated: December 2025

Welcome to TractionRide.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://tractionride.com) or purchase our products.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following information:

1.1 Personal Information

• Full name

• Phone number

• Email address

• Delivery address

• Billing details

• Payment information (MoMo, bank details — NOT stored by us)

1.2 Account & Login Information

If you create an account:

• Username

• Password (encrypted and not accessible by staff)

1.3 Order Information

• Products purchased

• Order history

• Delivery status

• Communication records

1.4 Technical Information

Automatically collected through your device:

• IP address

• Browser type

• Device type

• Cookies

• Pages viewed

• Time spent on site

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Communicate order updates

• Provide customer support

• Improve our website and services

• Prevent fraudulent activity

• Personalize your shopping experience

• Send promotional messages (only if you opt-in)

Your information is used only for legitimate business purposes.

3. Sharing of Information

TractionRide does not sell, rent, or trade your personal data.

We may share your information only with:

3.1 Delivery & Courier Partners

To deliver your products safely and quickly.

3.2 Payment Processors

(Mobile Money, bank services, etc.)
We do not store your full payment details.

3.3 Service Providers

Website hosting, security, analytics, and technical support — only when necessary.

3.4 Legal Requirements

If required by law, court order, or government authorities.

We ensure all partners follow strict data protection standards.

4. Data Protection & Security

We take data privacy seriously.

TractionRide uses:

• Encrypted connections (HTTPS/SSL)

• Secure databases

• Firewalls

• Regular security monitoring

• Strong password protection

While no online system is 100% risk-free, we take every reasonable step to protect your information.

5. Cookies & Tracking Technologies

TractionRide uses cookies to improve your shopping experience, including:

• Remembering your cart

• Keeping your login session active

• Showing relevant products

• Analyzing website performance

You may disable cookies in your browser settings, but some features may not work properly.

6. Your Rights as a Customer

You have the right to:

• Request a copy of your personal data

• Update incorrect information

• Request deletion of your account

• Opt out of marketing messages

• Ask how your data is being used

To request any of the above, contact us using the details below.

7. Data Retention

We retain your information only as long as:

• Your account remains active

• Required for order processing

• Legally required for tax and business records

• Necessary to provide customer support

After this period, your data is securely deleted.

8. Third-Party Links

TractionRide may contain links to external websites.
We are not responsible for the privacy practices of those sites.

We encourage you to read their privacy policies before providing any personal information.

9. Children’s Privacy

TractionRide does not intentionally collect data from individuals under 18 years old.

If you believe a minor has provided personal information, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with a new “Last Updated” date.

Continued use of the website means you accept these changes.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy:

TractionRide Customer Support
Phone: 053 664 6654
Email: contact@tractionride.com
Website: https://tractionride.com

We are committed to protecting your information and ensuring a safe shopping experience.