Terms & Service

Last Updated: December 2025

Welcome to TractionRide.
By accessing or using our website (https://tractionride.com) or purchasing any product from us, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. General

These Terms & Conditions govern all use of TractionRide’s website, products, and services.
TractionRide reserves the right to update, modify, or change any part of these terms at any time without prior notice. Continued use of our site means you accept any changes.

2. Products & Availability

TractionRide sells brand-new tires, batteries, spark plugs, and automotive products.
All products displayed on the website are subject to:

• Availability

• Stock updates

• Price changes

• Model changes by manufacturers

If an item becomes unavailable after you place an order, our team will contact you for alternatives or refund arrangements.

3. Pricing & Payments

All prices listed on TractionRide are in Ghanaian Cedis (GHS) and include applicable taxes unless otherwise stated.

We accept various payment methods, including:

• Cash on Delivery (COD)

• Mobile Money (MoMo)

• Bank Transfer

• Direct payment at store location (if applicable)

Prices may change without notice based on supplier adjustments or stock variations.

4. Orders & Confirmation

When you place an order:

1. You will receive an order confirmation.

2. Our team may contact you to verify product details, delivery location, and payment method.

3. TractionRide reserves the right to cancel any order if fraud is suspected or incorrect information is provided.

Submitting an order does not guarantee acceptance. We reserve the right to verify and approve all orders.

5. Delivery Policy

TractionRide offers nationwide delivery across Ghana.

Delivery times vary depending on location:

• Greater Accra: Same-day or next-day

• Regional deliveries: 1–3 working days

• Remote areas: 2–5 working days

Delivery fees may apply and will be communicated during order confirmation.

We are not responsible for delays caused by:

• Courier companies

• Weather conditions

• Incorrect delivery information

• Unreachable customers

Once a product is handed to a courier or transport service, risk of loss transfers to the buyer.

6. Returns & Refunds

We accept returns only under the following conditions:

• The product is unused, in original condition, and in original packaging

• A return request is made within 48 hours of delivery

• The product is confirmed to be incorrect, defective, or damaged upon arrival

We do NOT accept returns for:

• Wrong size orders placed by customers

• Products that have been mounted, installed, or used

• Damages resulting from improper handling

• Electrical damage caused by improper installation (batteries, spark plugs, etc.)

Refunds are processed after inspection and may take 1–7 business days.

7. Warranty

Some products (such as batteries) may come with a manufacturer warranty.
Warranty terms vary by brand and product category.

Warranties DO NOT cover:

• Misuse

• Wrong installation

• Overcharging or electrical faults

• Accidents or physical damage

• Using products outside recommended specifications

Warranty claims require:

• Original receipt

• Product inspection

• Verification of fault

TractionRide reserves the right to deny claims that do not meet warranty conditions.

8. Product Fitment Responsibility

Customers are responsible for selecting the correct size and model for their vehicles.
TractionRide provides size information but cannot guarantee fitment for every vehicle.

If unsure, please contact us before ordering.

9. Intellectual Property

All content on the website — including images, logos, texts, graphics, and product information — is the property of TractionRide and may not be copied, distributed, or reused without authorization.

10. Limitation of Liability

TractionRide is not responsible for:

• Damages caused by improper installation

• Misinterpretation of product descriptions

• Losses due to delivery delays

• Any consequential or indirect damages

Our liability is limited to the purchase price of the product.

11. Privacy & Data Protection

We respect your privacy.
All customer information is handled according to our Privacy Policy and will not be shared with third parties except for delivery and payment processing.

12. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Ghana.
Any disputes will be resolved in accordance with Ghanaian law.

13. Contact Information

For questions, support, or complaints:

TractionRide Customer Service
Email: contact@tractionride.com
Phone: 053 664 6654
Website: https://tractionride.com